We offer high-speed broadband internet services with various plans to suit your needs, including Go-Fiber plans that provide reliable connectivity even in challenging conditions.
GoWide Broadband FAQ
Frequently Asked Questions
Find quick answers about GoWide Broadband services, plans, installation, Go-Fiber, billing, Wi-Fi, support and internet connectivity in Airoli.
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Have a question about your broadband connection? Browse the frequently asked questions below for information about plans, installation, support, billing and common internet issues.
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Contact GoWide Broadband via WhatsApp at 9004801900 or email info@gowidenet.in.
Our customer service working hours are from 10:30 AM to 7:00 PM, Monday through Saturday.
ATo upgrade to Go-Fiber, contact our customer service team. We will arrange for the installation at no additional charge. A ₹1000 refundable security deposit for the fiber device is required.
Installation is free for our 360-day plan. For other plans, an installation fee of ₹350 applies.
ATo upgrade to Go-Fiber, contact our customer service team. We will arrange for the installation at no additional charge. A ₹1000 refundable security deposit for the fiber device is required.
You will receive your invoice within 48 hours on your registered mobile number after payment and installation. As per GST slab, we do not add GST to the invoice, so you will receive an invoice without GST.
You will receive plan expiration reminders via WhatsApp or SMS on your registered number.
First, restart your router and check if the issue is resolved. If it still persists, please visit our website www.gowidenet.in, go to the Complaint section, and raise a complaint.
If your internet is down after working hours, our team will attend to it during the next working hours.
If your internet is down after working hours, our team will attend to it during the next working hours.
If you are facing router reset issues frequently, please contact the router manufacturer if it is still under warranty. You may also need a firmware upgrade.
For security reasons, we do not allow access to the router admin page via chat or call. Our service engineer can assist you in locating the Wi-Fi password option during a scheduled visit.
A static IP is available for an additional cost of ₹2500 per year. Contact customer service to add this to your plan.
Sometimes, after your current plan expires at midnight, your new session will start after the router is disconnected. If your router does not automatically re-login, restart your router and check. It should work.
Your customer ID is mentioned in the invoice you receive after every renewal. Keep it handy for any queries.
You can contact us via WhatsApp at 9004801900 or email us at info@gowidenet.in
We strive to provide continuous service, but occasional downtime may occur due to maintenance or unforeseen issues. We will notify you of any scheduled maintenance or disruptions.
Power fluctuations can affect your fiber device. If you experience connectivity issues after a power failure, please contact our customer service team for assistance.
The availability of Zee5, Sony Liv, and Hotstar depends on the specific plan you choose. Refer to our package details for more information.
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